Refunds and Returns Policy

We are committed to ensuring your satisfaction. If, however, you find yourself dissatisfied with your purchase, we are here to assist you.

1. United Kingdom (UK): [ e.g., Consumers have 14 calendar days to return an item from the date received, as per the Consumer Contracts Regulations.]

2. European Union (EU): [ e.g., Buyers typically have 14 calendar days to return an item, following the EU Consumer Rights Directive, unless the member state has implemented longer periods.]

3. United States (US): [ e.g., Our standard return policy allows for returns within 30 calendar days from the receipt date.

4. Conditions for Return:

5. Please adhere to our return conditions, ensuring they align with applicable consumer law, which may vary by country.]

Refunds:

1. Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item.

2. Post-inspection, you will be promptly notified regarding the status of your refund.

3. If approved, the refund will be processed to your original payment method.

4. The credit will appear within a number of days, subject to your card issuer’s policies.

Shipping:

1. Return shipping costs are the responsibility of the customer and are non-refundable.

2. Should you receive a refund, the cost of return shipping will be deducted from it.

Exceptions:

Certain items are non-returnable, including but not limited to:

1. Items on sale

2. Gift cards

3. Downloadable software products

Damaged or Defective Products:

[e.g., If you receive a damaged or defective product, please contact us promptly to organise a replacement or refund.]

Contact Us:

For queries regarding item returns, please contact us at:

Email: denisemwalker66@live.co.uk